You either have to exit the app and log back in, or click the back button repeatedly.
If you make a series of trades in rapid succession, there is no easy way to return to the Watch Lists (landing) screen. This makes it essentially impossible to trust TD Ameritrade’s data integrity.
In the History section of the mobile app, when you click on a given transaction, the app often displays incorrect details (such as a different transaction). Why any developer thought that this setup would make for positive trading experience is beyond me.
I have lost out on innumerable opportunities by having to take the extra time to update that field. Some examples: -There is no way to change your default trade expiration from “Day.” So every time you want to try to make a trade in premarket or after hours, you have to manually change the expiration. On the technical side: -The mobile app has a history of being unstable and has several significant design flaws. Either way, it makes for a terrible customer service experience.
They either don’t know how to help, don’t care to try, or aren’t empowered to do so. Customer support reps (those who actually pick up the phone) who have almost no ability to help customers with anything but the simplest of issues. It doesn’t matter if the facts don’t support their conclusions- they take unilateral actions to impede or prevent trading at their whims. This shadow entity does not even respond to their own customer service colleagues when they attempt to contact the Block desk to resolve a restriction (since the Block Desk does not respond directly to customer issues). The “Block Desk,” TD’s completely unaccountable and inaccessible version of a Star Chamber, placed trade restrictions on my account based on inaccurate, incomplete information. I’m guessing these qualifier-laden, ambiguous messages were written in such a way as to protect TD from getting sued by customers.
It was clear that absent a few references to specific trades, these were pro forma messages containing examples of improper trading that did not apply to my specific situation. None of the messages ever referenced any regulations, or indicated that I had *actually* done anything improper. Several times, TD sent me sloppily formatted, vague messages regarding things that “may have occurred” and the "appearance" of something "potentially" improper as relates to trading. This delayed my ability to file accurate tax returns and impeded my financial planning. On the customer experience side, I have dealt with many instances of subpar service, including, but not limited to: -For the last two tax years (2019 & 2020), the original 1099s TD sent me contained errors, and they didn’t issue corrected versions until after long delays. They are just running out the clock until Schwab takes over.
Based on my observations and experiences, TD has no real interest in improving their services, adequately addressing customer concerns, or retaining clients.
Call wait times are longer, customer inquiries fall on deaf ears, the platforms have become less reliable, and the technology has not kept up with the times. TD Ameritrade used to be somewhat better, but ever since the Schwab acquisition, TD seems to be completely checked out as a company. Well, you seem to forget one THING! It's MY MONEY and it DOES WHAT I SAY! If you don't want to be a "bank," then stop offering the same services that a bank does! And, I several accounts stretching to seven figures-but I can't do a simple transfer or bill pay because "you haven't traded that money yet." Well, guess what? If this place won't do simple things with my money, then they really don't need ANY of my money! This was never a problem until lately, so why it is now, I have no idea! So, this place needs to keep up with the "we're a brokerage, not a bank!" line until they're neither and just a sad memory in the annals of fiscal history. Now I have to call all the time and when I finally do get someone on the phone, they're some snotty kid whose big MBA dreams didn't work out and they always try to end the conversation with "we're a brokerage, not a bank!" in the snootiest tone possible. I used to love this brokerage, but lately they've gone downhill-steeply! Lately I'm having all kinds of problems moving money in and out of my account, including paying bills and completing money transfers. I used to love this brokerage - it's the worst now